Frequently asked questions

Spectrum Brands’ First Look Program?

Spectrum Brands’ First Look Program enables a group of Spectrum Brands customers to try products in exchange for honest reviews. Reviews help other customers make educated purchase decisions on Spectrum Brands’ websites. Customers are invited to become First Look members based on the trust they have earned in the Spectrum Brands community for writing accurate and insightful reviews or by being involved in another feedback forum through Spectrum Brands. Since First Look members will sometimes receive access to products that are not yet available on the market, their opinions may be among the first posted on a product's detail page. Spectrum Brands does not influence the opinions of First Look members, nor do we modify or edit reviews.

When am I able to sign up for products?

You will receive a First Look campaign alert email when a product selection time period is open. Yes, it is like shopping for free! These emails are sent to First Look Members in good standing (see product review requirements below - good standing means that you consistently review products we send you). When the product selection window is open, eligible members can browse all available products and request to receive them for free. Quantities are shipped out first come, first served. So act fast!

Am I required to write reviews about all First Look products I select?

We require that you write a review for three of four items you receive before we will send you another - however, we encourage you to provide reviews on all of the products you receive. This will contribute to your standing as a First Look member so that you can continue to trial and review products in the future.

How quickly do I need to post my review?

We encourage you to post reviews as quickly as possible but only after you have thoroughly used or tested the product. Doing so will increase the likelihood that your opinions will be among the first to appear on the detail pages of new and pre-released items.

Where do I post my review?

You may write your review in two ways. We will email you about the products you have not reviewed. You can click on the link in the email and you will be redirected to a review submission form. Another method is to log into your First Look account to see the list of products you have received. You will see a "Write a Review" button next to any product you haven't reviewed yet. Please follow The Spectrum Brands General Review Writing Guidelines as outlined on the Review Submission page when crafting your review. It's important you focus on the product itself versus the experience with First Look or with Spectrum Brands in general.

Will Spectrum Brands edit my review?

No. All First Look reviews will be posted on the product's detail pages unedited, regardless of whether it is a favorable review or not, provided they follow the General Review Writing Guidelines.

Where and when will my review appear on the product detail page?

First Look reviews appear on the product detail page on www.remingtonproducts.com, www.georgeforemancooking.com, www.juiceman.com, www.breadman.com, www.russellhobbs.com, www.rayovac.com or www.blackanddeckerappliances.com, in the same location as other Spectrum Brands customer reviews. First Look reviews are distinguished from others with a special label. All reviews go through moderation, so there may be up to a 72 hour delay from the time of submission to the time of seeing it on the product detail page.

Is there a limit to the number of First Look products I can request for each campaign?

Each First Look Member is allowed to request the number of items communicated in the emailed campaign invite. It is usually two items per product selection period.

If I don't select any products from a campaign, will I be removed from the First Look Program?

Rest assured -- no one will be removed from the First Look program for lack of selecting products at this time. In the meantime, we are working hard to increase the number of products available in each campaign. You will only be in jeopardy of losing your First Look privileges if you do not review the First Look products you do receive. However, if you are inactive for a prolonged period of time, we may contact you to confirm that you are still interested in participating in the program.

Can you ship First Look Products outside of the United States?

Unfortunately we cannot support shipments outside the US at this time. We hope to provide this capability in the future and apologize to our valued international reviewer community.

How do I return / cancel / modify my requests?

Return and modify are not yet supported actions within this website. You are able to cancel your product selection as long as you have not logged off when making product selections.

What types of products are do you offer through First Look program?

Our team at Spectrum Brands carefully selects any products we wish to include in First Look - it's usually based on what we want your valued opinion on most! We encourage you to browse for products that catch your eye. We will change the products up every cycle.

Can I invite my friends to First Look?

At this time, participation in Spectrum Brands’ First Look Program is limited to select customers who have been invited by Spectrum Brands to join. You can encourage your friends to review products often on www.remingtonproducts.com, www.georgeforemancooking.com, www.juiceman.com, www.breadman.com, www.russellhobbs.com, www.rayovac.com and www.blackanddeckerappliances.com to increase chances of being invited.

Will Spectrum Brands be sharing my contact information with vendors?

The Spectrum Brands Privacy Policy applies to your participation in First Look and describes our practices regarding collection and use of personal information.

Do I need to return the item after reviewing it?

No. First Look products are yours to keep.

May I share products I receive from First Look with my friends and family?

Per the First Look Terms and Conditions, you may not sell, exchange / return for money or give possession of the products to any other person or entity.

Who will be sending me First Look products?

First Look products will be delivered directly by Spectrum Brands or its product suppliers.

How long will it take for me to receive a product to review once I request it?

You should receive your First Look item(s) within 5-7 business days of shipping it. You may view your order status by visiting your First Look account Page.

It has been over a week and I have not received my First Look item. How can I check status?

Please visit your First Look Account to view the status of your order.

How do I remove myself from the First Look distribution list?

If you choose to no longer participate in First Look, please use the contact form by going to Your Account > Contact Us once you log into the site.

Are Spectrum Brands employees eligible to become First Look Members?

No. Spectrum Brands employees, their affiliates and Suppliers are not eligible.